Consumer Guide to Agency Relationships

We are pleased you have selected Lotus Advisors to assist you with your real estate needs. Whether you are selling, buying or leasing real estate, Lotus Advisors can provide you with the expertise and assistance you need. As this may be the largest financial transaction you will enter into, it is important to understand the role of the agents and brokers with whom you are working. Below is some information that explains the various services that agents can offer and their options for working with you.

For more information on agency law in Ohio, contact the Ohio Division of Real Estate & Professional Licensing at (614) 466-4100, or online at:

Representing Sellers

Most seller of real estate choose to list their home for sale with a real estate brokerage. When they do so, they sign a listing agreement that authorizes the brokerage and the listing agent to represent their interests. As the seller’s agent, the brokerage and the listing agent must: follow the seller’s lawful instructions, be loyal to the seller, promote the seller’s best interests, disclose material facts to the seller, maintain confidential information, act with reasonable skill and care, and account for any money they handle in the transaction. In rare circumstances, a listing broker may offer “subagency” to other brokerages, which would also represent the seller’s interests and owe the seller the same duties.

Representing Buyers

When purchasing real estate, buyers usually choose to work with a real estate agent as well. Often buyers want to be represented in the transaction. This is referred to as buyer’s agency. A brokerage and agent that agree to represent a buyer’s interest in a transaction must: follow the buyer’s lawful instructions, be loyal to the buyer, promote the buyer’s best interests, disclose material facts to the buyer, maintain confidential information, and account for any money they handle in the transaction

Dual Agency

Occasionally, the same agent and brokerage that represent the seller also represent the buyer. This is referred to as dual agency. When a brokerage and its agents become “dual agents” they must maintain a neutral position between the buyer and seller. They may not advocate the position of one client over the best interests of the other client, or disclose any personal or confidential information to the other party without written consent.

Representing Both the Buyer & Seller

On occasion, the buyer and seller will each be represented by two different agents from the same brokerage. In this case, the agents may each represent the best interest of their respective clients. This is called split agency. Or, depending on company policy, the agents may both act as dual agents and remain neutral in the transaction. When either of the above occurs, the brokerage will be considered a dual agent. As a dual agent, the brokerage and its managers will maintain a neutral position and cannot advocate for the position of one client over another. The brokerage will also protect the confidentiality of all parties.

Working with Lotus Advisors

Lotus Advisors does offer representation to both buyers and sellers. Therefore, the potential exists for one agent to represent a buyer who wishes to purchase property listed with another agent in our company. If this offers, each agent will represent their own client, but Lotus Advisors and its managers will act as dual agents.

The means the brokerage and its managers will maintain a neutral position and not take any actions that will favor one side over the other. Lotus Advisors will still supervise both agents to assure that their respective clients are being fully represented and will protect the parties’ confidential information.

In the event that both the buyer and the seller are represented by the same agent, the agent and Lotus Advisors will act as a dual agent BUT only if both parties agree. As a dual agent, they will treat both parties honestly, prepare and present offers at the direction of the parties, and help the parties fulfill the terms of any contract. They will NOT, however, disclose any confidential information that would place one party at an advantage over the other or advocate or negotiate to the detriment of either party.

If dual agency occurs, you will be asked to consent to that in writing. If you do not agree to your agent acting as a dual agent, you can ask that another agent in our company be assigned to represent you or you can seek representation form another brokerage.

As a buyer, you may also choose to represent yourself on properties Lotus Advisors has listed. In that instance, Lotus Advisors will represent the seller and you would represent your own best interests. Because the listing agent has a duty of full disclosure to the seller, you should NOT share any information with the listing agent that you would not want the seller to know.

Working with other Brokerages

When Lotus Advisors lists property for sale, it also cooperates with, and offers, compensation to, other brokerages that represent buyers. Lotus Advisors does reserve the right, in some instances, to vary compensation it offers to other brokerages. As a seller, you should understand that just because Lotus Advisors shares a fee with a brokerage representing the buyer, it does NOT mean that you will be represented by that brokerage. Instead, that company will be looking out for the buyer and Lotus Advisors will be representing you interests.

When acting as a buyer’s agent Lotus Advisors also accepts compensation offered by the listing broker. If the property is not listed with any broker, or the listing broker does not offer compensation, we will attempt to negotiate for a seller-paid fee.

Fair Housing Statement

It is illegal, pursuant to the Ohio Fair Housing Law, division (H) of Section 4112.02 of the Revised Code and the Federal Fair Housing Law, 42 U.S.C.A. 3601, to refuse to sell, transfer, assign, rent, lease, sublease or finance housing accommodations, refuse to negotiate for the sale or rental of housing accommodations, or otherwise deny or make unavailable housing accommodations because of race, color, religion, sex, familial status as defined in Section 4112.01 of the Revised Code, ancestry, military status as defined in that section, disability as defined in that section, or national origin or to so discriminate in advertising the sale or rental of housing, in the financing of housing, or in the provision of real estate brokerage services. It is also illegal, for profit, to induce or attempt to induce a person to sell or rent a dwelling by representations regarding the entry into the neighborhood of a person or persons belonging to one of the protected classes.


We hope you find this information helpful as you begin your real estate transaction. When you are ready to enter into a transaction, you will be given an Agency Disclosure Statement that specifically identifies the role of the agents and brokerages. Please ask questions if there anything you do not understand.


Click Here to Download